Job Title : Sr.Functional Analyst (ISG)
Job Summary : Serve as a senior functional analyst within the integrated solutions group translating complex business needs into scalable ServiceNow implementations across IT service operations customer workflows and business management. Apply deep platform expertise and scripting knowledge to deliver stable hybrid model solutions that streamline operations for enterprise clients in the telecom and adjacent sectors.
Experience : 6 - 8 years
Required Skills : Technical Skills: ServiceNow TSOM ServiceNow ITSM ServiceNow CSM ServiceNow Business Management ServiceNow TSM JavaScript ES5/ES6 ServiceNow Orchestration ServiceNow Scripting ServiceNow ITOM Domain Skills:
Nice to have skills : Domain Skills:Telecom
Technology : CMT Advisory and Consulting
Shift : Day
Responsibilities : -Collaborate with business stakeholders to analyze service operation needs and translate them into robust ServiceNow configurations that increase process efficiency and reliability across the enterprise workplace.



-Design and optimize ServiceNow ITSM processes such as incident problem change and request management to ensure consistent service quality and measurable improvements in resolution times. -Configure and enhance ServiceNow CSM capabilities to support customer facing workflows that improve case handling service level adherence and customer satisfaction for large scale clients. -Implement and maintain ServiceNow TSOM capabilities to monitor service health correlate events and proactively identify issues that could affect critical business services. -Develop ServiceNow ITOM solutions with a focus on discovery service mapping and event management to provide accurate visibility of infrastructure and application dependencies. -Utilize JavaScript ES5 and ES6 along with ServiceNow scripting APIs to create client scripts business rules and server side logic that enforce business policies and improve user experience. -Configure ServiceNow Business Managem

📌 Sr.Functional Analyst (India)
🏢 Cognizant
📍 India