US Shift
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Mandate: owns the full path from signed contract to a client actively running AskCruz day to day — configuration, data ingestion (ERP, email, call transcripts), OV setup, user training, and adoption. This person is the difference between a signed deal and a renewed/expanded one, which is the actual leverage point given AskCruz's current revenue is expansion-motion off existing steel clients, not recent logos.
Core responsibilities:
Run onboarding for raw material distributors (15-50 employees) — steel, fastener, plastics, lumber verticals
Map the client's existing workflow (quoting, inventory, order desk) into AskCruz's Company Brain / IRIS layer
Own data ingestion setup: ERP connection, email/call transcript pipelines, wiki seeding
Train end users (often non-technical, floor/counter staff to ops managers) to actual daily usage, not just a demo
Be the first escalation point for implementation-stage issues before they become support tickets
Report adoption metrics back to you — this role should tell you if a client is going to churn before they tell you




Hard requirements (disqualifiers if missing):
Has personally implemented software (ERP, CRM, or similar) into a mid-size company before — not just sold it, not just supported it
Comfortable being hands-on technical (SQL, API/webhook concepts, basic data mapping) without being an engineer
Can run a room of skeptical, non-technical operators and get them to change how they work
No job-hopping pattern (same bar you're applying to AE/SDR — stability signal matters more here since this person becomes the face of AskCruz post-sale)
Nice to have, not required:
Industrial/distribution domain exposure (steel, metals, building materials)
Has worked at an early-stage SaaS company (small team, high ownership, no hand-holding)
Open question I'd flag: this JD assumes one person can own both the technical setup and the change-management/training side. At more mature software companies these are usually two diffe

📌 Software Implementation Consultant (India)
🏢 Ask Cruz
📍 India