The Role Mandate
We are seeking a Head of Product – Digital Platforms & Experiences to own, architect, and scale Norton’s global digital ecosystem spanning:
Global Websites & Digital Commerce
Norton Customer Mobile App Platform
Dealer & Channel Partner Systems
Customer Experience (CX), Service, and Support Platforms
Enterprise Integrations (CRM, Commerce, Identity, Data)
Scope Clarification: This role owns the Norton App Platform and the end-to-end customer experience delivered through it. Core Connected Vehicle technology—including telematics hardware, embedded software, remote-command infrastructure, vehicle diagnostics algorithms, and OTA platforms—is owned by vehicle software engineering teams. This role drives how those underlying capabilities are integrated, packaged, and surfaced into intuitive, world-class app experiences for the owner.
The ideal leader combines the design sensitivity required for luxury consumer experiences with the high-velocity execution and scalability seen in top-tier consumer tech platforms (e.g., Google, Meta, Amazon, Swiggy, Zepto, Uber).




Key Responsibilities
1. Digital Strategy & Product Vision
Define the global digital product vision across discovery, commerce, ownership, dealership, service, and brand engagement.
Establish experience principles, design standards, and performance benchmarks appropriate for an ultra-premium global brand.
Build a multi-year product roadmap aligned with Norton’s global expansion plans.
2. Norton App Platform & Connected Ownership Experience
Own the global mobile application platform across customer onboarding, ownership, commerce, service scheduling, and engagement.
Partner with Telematics, Vehicle SW, Cloud, and Cybersecurity teams to define how connected vehicle data (status, navigation, diagnostics, telemetry, remote features, OTA updates) is surfaced securely in-app.
Translate complex underlying vehicle data into straightforward, reliable, and premium customer experiences.
3. Web, Commerce & Digital Engage

📌 Divisional Head (India)
🏢 TVS Motor
📍 India