Experience

4+ years

About This Role

The Application Support Engineer is a hands-on technical role responsible for the reliability, availability, performance, resilience, and operational maturity of enterprise and business-critical applications. The role serves as a senior technical escalation point for complex production issues and drives improvements across observability, automation, Infrastructure-as-Code, incident management, reliability engineering, performance optimization, and operational readiness. The engineer partners with Development, Architecture, SRE, DevOps, Cloud, Database, Network, Infrastructure, and Security teams and mentors other support engineers.

Essential Duties

Serve as a technical escalation point for complex, high-impact, and business-critical incidents; lead cross-functional troubleshooting through service restoration.
Troubleshoot across applications, database, API/integration, middleware, cloud, server, network, identity, security, and external dependency layers using logs, metrics, traces, events, and infrastructure telemetry.




Lead root cause analysis for significant incidents and drive corrective and preventive actions that reduce recurrence and operational risk.
Define and improve application reliability and observability practices, including service indicators/objectives, dashboards, alerting, instrumentation, event correlation, and monitoring coverage.
Conduct application reliability, operational-readiness, and supportability assessments; identify gaps in resiliency, automation, observability, documentation, infrastructure, and deployment processes and develop improvement roadmaps.
Lead toil-reduction efforts and design reusable automation, self-healing, and auto-remediation workflows for repetitive operational activities.
Guide and support Infrastructure-as-Code, configuration management, GitOps, and CI/CD practices using technologies such as Terraform, Ansible, Argo CD, Azure DevOps, GitHub, or GitLab.
Troubleshoot complex dep

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