About the Company

We are looking for a highly experienced ServiceNow CMDB Associate to lead the design, governance, optimization, and strategic evolution of the Configuration Management Database (CMDB) within the ServiceNow platform. This role owns CMDB architecture, advanced troubleshooting, integrations, and data governance while serving as the highest escalation point for CMDB-related issues and enhancements.

About the Role

We are looking for a highly experienced ServiceNow CMDB Associate to lead the design, governance, optimization, and strategic evolution of the Configuration Management Database (CMDB) within the ServiceNow platform.

Responsibilities

CMDB Architecture & Ownership:
Own the end-to-end CMDB architecture within ServiceNow
Design and maintain CI class models, relationships, and lifecycle standards
Define and enforce CMDB governance, policies, and best practices
Act as the L3 escalation point for complex CMDB issues
Discovery, Service Mapping & Integrations:
Architect and optimize ServiceNow Discovery and Service Mapping




Design identification and reconciliation rules across multiple data sources
Lead integrations with cloud platforms (Azure), on-prem tools, and third-party systems
Troubleshoot advanced discovery failures, pattern issues, and credential problems
Data Quality, Compliance & Governance:
Drive CMDB data accuracy, completeness, and consistency
Define and monitor CMDB health KPIs and dashboards
Lead CMDB audits, compliance checks, and remediation initiatives
Implement normalization, deduplication, and CI lifecycle automation
Platform Engineering & Automation:
Develop and review advanced CMDB configurations and scripts (JavaScript, Glide API)
Lead CMDB-related platform upgrades, patches, and regression testing
Implement automation to improve discovery, reconciliation, and data maintenance
Collaborate with architecture and DevOps teams on enterprise automation strategies
Leadership & Mentorship:
Review CMDB changes and designs for qualit

📌 ServiceNow CMDB Associate (India)
🏢 CosMicIT
📍 India