We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines.
Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them.
Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch.
Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.
WHAT YOU'LL DO
Own, troubleshoot,



and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices.
Proactively understand customer requirements and expectations to deliver effective solutions.
Communicate with customers in a clear, concise, and skilled manner across all interactions.
Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use.
Manage multiple support cases and priorities simultaneously in a fast paced environment.
Act as a customer advocate by driving issues internally and representing the company externally.
Collaborate within a team environment, contributing to shared goals while continuously learning and growing.
Participate in weekend, public holiday, and on call support rotations as required.
Contribute to a positive team culture and bring enthusiasm to your work.
Work primarily from the Bangalore office in alignment with company p

📌 Technical Services Engineer Representative (Bengaluru)
🏢 Everpure
📍 Bengaluru