Role: Associate Product Manager

Location: Gurugram

About The Function

When it comes to booking a flight, MakeMyTrip is the undisputed leader in the air travel segment. The other well recognized brand under the Go-MMT umbrella is Goibibo, a leading online travel booking platform providing a range of travel options for the user.

The Flights Product team is the backbone of the Go-MMT Air business and creates high positive impact by solving end user problems and identifying areas to generate value across pre-sales and post-sales. Some of the key metrics which we work on are Funnel Conversion, Monetization, Ancillary uptake, and NPS.

Within Flights, the Post Sales charter owns the customer experience after a booking is completed. This includes servicing journeys such as cancellations, date changes, refunds, airline disruptions, web check-in, flight status, add-ons, support, and other booking-management use cases.

The Charter Has Two Core Objectives

Build easy, reliable and intuitive digital self-service journeys that allow customers to manage their bookings independently.



Identify relevant opportunities to upsell products and services post booking, helping customers enhance and protect their upcoming trip.

About The Role

The Incumber will be responsible for owning customer journeys across the post-booking lifecycle — from understanding a customer's servicing need to ensuring that the request is successfully fulfilled. This could include journeys such as cancellation, date change, refunds, airline disruption management, web check-in, flight tracking, baggage, seats, meals, and other post-booking services.

What will you be doing

Own end-to-end post-sales customer journeys across key servicing use cases such as cancellation, date change, refunds, disruptions, web check-in, flight status and booking management. Owning the AI-powered Voice Bot roadmap for the post-sales journey — conceptualizing and building accurate, scalable, and impactful conversational experi

📌 Associate Product Manager (Gurugram)
🏢 MakeMyTrip
📍 Gurugram