MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 5 years of experience in a customer or client-facing support role in
operations management.
* 5 years of experience building relationships with stakeholders or clients.

* 5 years of experience identifying issues in processes and creating solutions,
and working with cross-functional teams to drive these changes.

PREFERRED QUALIFICATIONS:

* MBA or Master's degree.

* Certification in Operations Six Sigma, COPC, Lean, or other relevant
operations coursework.
* 5 years of experience analyzing data and generating business insights in
order to guide business decisions.

* Experience using tech and analytics tools, with knowledge on SQL.
* Experience leading operational transformations with a focus on AI automation,
process re-engineering (e.g., Six Sigma, Lean) and change management.

ABOUT THE JOB:

gTech Ads is responsible for all support and media and technical services for
customers big and small across our entire Ad products stack. We help our




customers get the most out of our Ad and Publisher products and guide them when
they need help. We provide a range of services from enabling better self help
and in-product support, to providing better support through interactions,
setting up accounts and implementing ad campaigns, and providing media solutions
for customers business and marketing needs and providing complex technical and
measurement solutions along with consultative support for our large customers.
These solutions range from bespoke and customized ones for our customers to
scalable support for millions of customers worldwide. Based on the evolving
needs of our ads customers, we partner with Sales, Product and Engineering teams
within Google to develop better solutions, tools, and services to improve our
products and enhance our client experience. As a cross-functional and global
team, we ensure our customers get the best return on investment with Google and
we remain a trust

📌 Scaled Delivery Manager, gTech (Gurugram)
🏢 Google
📍 Gurugram