Role Description

Salesforce Business Analyst

Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune

Experience Range: 10 to 15yrs

Minimum 5+ years as Salesforce Business Analyst
Experience working as Scrum Master / Agile Facilitator preferred
Exposure to large-scale Salesforce transformation programs

Must-Have Skills

Salesforce Business Analysis

Requirement Gathering & Elicitation
Business Process Analysis
BRD / FRD Preparation
User Story Creation
Acceptance Criteria Definition
Requirement Traceability Matrix (RTM)
Gap Analysis & Impact Analysis
Stakeholder Management
Process Mapping & Workflow Documentation

Salesforce Platform Knowledge

Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Data Model
Objects, Fields & Relationships
Profiles, Roles & Security Model
Validation Rules
Workflow Rules & Salesforce Flows
Reports & Dashboards
Case Management
Lead-to-Opportunity Process
Opportunity Management

Agile / Scrum

Scrum Ceremonies Facilitation
Sprint Planning
Daily Standups
Backlog Grooming
Sprint Reviews
Retrospectives




Definition of Ready (DoR)
Definition of Done (DoD)
Backlog Prioritization
Release Planning
Tools

JIRA
Confluence
Azure DevOps (optional alternate)
Microsoft Office Suite
Visio / Lucidchart for process documentation

Communication & Stakeholder Skills

Executive Stakeholder Management
Workshop Facilitation
Requirement Workshops
Cross-functional Collaboration
Risk & Dependency Management
Robust Verbal & Written Communication

Good-to-Have Skills

Salesforce Ecosystem

Salesforce CPQ
Experience Cloud
Marketing Cloud
Revenue Cloud
Salesforce Certifications (Admin / Business Analyst / Sales Cloud Consultant)

Delivery & Testing

UAT Planning & Coordination
Test Case Creation
Defect Management
Release Readiness Activities
Post-production Validation

Scrum Master Exposure

Scrum Master Certification (CSM, PSM)
Agile Coaching
Team Velocity Tracking
Agile Metrics Reporting

Integration Knowledge

Salesforce Integrations

📌 Lead I (Kochi)
🏢 UST
📍 Kochi