Job Title: Associate – Program Operations & Product Coordination
About the Role:
We are looking for a proactive and detail-oriented Associate to support program operations, product requirement gathering, and training initiatives. The role involves coordinating with internal teams, learners, and external stakeholders to ensure smooth program delivery, accurate product communication, and effective training execution.
Key Responsibilities:
Support end-to-end program execution including scheduling, tracking, reporting, and learner communication
Gather, document, and share detailed product requirements with relevant teams
Coordinate with internal teams, faculty, and external partners to meet timelines and ensure accurate content delivery
Design and manage training programs for new product features, updates, and launches
Plan and execute UAT (User Acceptance Testing), monitor performance insights, and recommend improvements
Act as the first point of contact for learners and stakeholders to resolve queries




Prepare weekly/status reports and maintain detailed project documentation
Desired Skills & Qualifications:
Bachelor’s degree with 1–3 years of experience in program coordination, operations, or project management
(Freshers with relevant skills can also apply)
Solid communication skills (verbal & written)
Good analytical ability with working knowledge of MS Excel and basic data handling
Basic understanding of project management tools/methodologies
Well-organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
Ability to collaborate with cross-functional teams and adapt quickly to new processes
Key Competencies:
Stakeholder Management
Problem-Solving & Analytical Thinking
Time Management & Multitasking
Ownership & Accountability
Adaptability & Learning Agility

📌 Associate Delivery (Mumbai)
🏢 upGrad
📍 Mumbai