Company Description
About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a cooperative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.
Job Description
Total Experience Expected: 01-02 years

Role Requirement
Provide Level 1 Service Desk and Monitoring support for internal and external customers. Resolve incidents, service requests, and alerts through phone, email, chat, and monitoring tools while meeting SLA targets.



Support 24x7 operations through proactive monitoring, incident management, deployments, and service restoration.
Key Responsibilities
Manage and resolve incidents, service requests, outages, and monitoring alerts within SLAs
Proactively monitor infrastructure, applications, cloud environments, and business-critical services
Execute runbooks, recovery procedures, deployments, releases, and rollback activities
Ensure accurate incident classification, prioritization, tracking, ownership, and closure
Escalate complex issues to L2/L3 teams with complete diagnostic information
Support Major Incident Management and stakeholder communications when required
Identify recurring issues and contribute to continuous service improvement
Ensure compliance with ITIL, security, quality, and audit requirements
Technical Skills
Windows OS, Microsoft 365, Entra ID (Azure AD), VPN, Intune, SCCM, and endpoint management
ITSM tools (ServiceNow prefe

📌 Service Desk Engineer-Infrastructure Management (Noida)
🏢 Sopra Steria
📍 Noida