Location: Mohali, Phase 8-A – Work from Office

Shift Timings: 8:30 PM – 5:30 AM IST

Working Days: Monday to Friday

Interview Mode: Walk-in Interviews

Walk-in Timing: 7:00 PM onwards

Employment Type: Full-Time

Transportation: Cab Facility Provided

About The Role

We are looking for a proactive and customer-focused Property Manager to manage homeowner, board member, vendor, and customer communications while ensuring timely resolution of property-related requests and concerns.

The ideal candidate should have excellent written and verbal English communication skills, solid problem-solving abilities, attention to detail, and the ability to manage multiple requests while maintaining high service standards.

Key Responsibilities

Customer & Homeowner Communication: Handle inquiries from homeowners, board members, customers, and other stakeholders through email, outbound calls, and other communication channels.
Issue Resolution: Understand customer concerns, investigate issues, coordinate with relevant teams, and provide accurate and timely resolutions.




Outbound Calls & Follow-Ups: Make outbound calls to homeowners, vendors, customers, and stakeholders to provide updates, gather information, and resolve pending matters.
Email Management: Respond to emails professionally, clearly, and within defined turnaround times.
Ticket & Request Management: Create, track, update, and close service requests and tickets while ensuring proper documentation.
Complaint Handling: Handle customer complaints professionally, de-escalate difficult situations, and work toward appropriate resolutions.
Escalation Management: Identify issues requiring additional support or authorization and escalate them to the appropriate team or management.
Vendor Coordination: Coordinate with vendors and service providers to ensure property-related issues are addressed within required timelines.
Board Member Coordination: Communicate with HOA/Board members and provide timely updates regarding ongoing requ

📌 Property Manager (India)
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📍 India