In-premises job
Ahmedabad based Branding & Digital Media Agency - PVOT Designs

We are seeking an experienced, strategic, and results-driven Key Account Manager & Client Service Manager to lead client relationships and drive sustainable business growth.
In this role, you will act as the primary strategic partner for our high-value accounts while overseeing day-to-day service delivery. You will bridge the gap between our internal teams (Digital Media, Branding & Advertising, SEO & Web Development) and our clients—ensuring business goals are met, retainers are maximized, and overall retention remains high.

Key Responsibilities
Serve as the main point of contact and trusted advisor for key high-value agency clients.
Develop a deep understanding of each client’s business model, industry landscape, goals, and KPIs.
Identify cross-sell and up-sell opportunities to expand account revenue and maximize lifetime value.




Supervise the delivery of ongoing retainers and projects to ensure work is completed on time, within scope, and on budget.
Act as the primary escalation point for client concerns, resolving issues quickly and constructively.
Onboard new key clients seamlessly, establishing regular meeting schedules, touchpoints, and clear expectations.

Qualifications & Skills
Experience: 2 years in client-facing roles (Account Management, Client Success) within a digital marketing or advertising agency context.
Communication: Exceptional verbal and written communication skills.
Problem-Solving: Proactive problem solver capable of handling high-stakes client situations with composure.
Organization: Strong project management and prioritization skills
New Business Development: Capability to generate current business and close leads independently

📌 ? We’re Hiring: Client Servicing (Ahmedabad)
🏢 PVOT Designs
📍 Ahmedabad