Voice Process Executive – US & UK Project
Company: Sutherland
Location: Chennai, Tamil Nadu
Employment Type: Permanent / Full-Time
Process: Voice Process – US & UK Projects
Salary: ₹3.5 LPA Fixed
Job Summary
Sutherland is hiring Voice Process Executives for its US & UK customer support projects in Chennai. The role involves handling customer interactions over the phone, understanding customer requirements, resolving queries, and delivering a high-quality customer experience.
Key Responsibilities
Handle inbound/outbound customer calls for US and UK clients.
Understand customer queries and provide accurate and skilled resolutions.
Maintain excellent communication and customer service standards.
Handle customer complaints, requests, and escalations effectively.
Follow defined process guidelines, quality standards, and compliance requirements.
Maintain accurate customer information and update systems as required.
Meet process-specific targets related to quality, productivity, and customer satisfaction.
Coordinate with internal teams whenever required to resolve customer issues.




Maintain professionalism while communicating with international customers.
Required Skills
Excellent verbal English communication skills.
Good listening and comprehension skills.
Clear pronunciation and professional communication.
Strong customer-handling and problem-solving abilities.
Comfortable speaking with US and UK customers.
Basic computer knowledge and ability to work with multiple systems.
Positive attitude and willingness to work in a customer-facing voice process.
Candidates should be comfortable working in rotational shifts / international shifts, as required by the process.
Eligibility
Freshers and experienced candidates can be considered, depending on process requirements.
Candidates must be comfortable working from the Chennai office.
Good spoken English is mandatory.
Candidates should be flexible with US/UK shift timings.
Compensation & Employment
CTC: ₹3.5 LPA Fixed
Employme

📌 Voice process (Chennai)
🏢 Sutherland
📍 Chennai