Job Title: Bilingual Customer Service Representative – Inbound (Voice + Chat Support)
Process: ADP Canada – Small Business Payroll
Location: Pune (Hybrid/In office)
Experience: 2–5 years
Shift: Rotational (aligned to Canada business hours)

BRIEF DESCRIPTION OF ROLE:
In ADP Canada SBS Client Services, we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. We are hiring a Bilingual Customer Service Executive to support ADP Canada Small Business Payroll clients through inbound voice and chat channels. The role involves assisting small business customers with payroll-related queries, ensuring compliance understanding, and delivering accurate, timely resolutions while maintaining a high level of customer satisfaction.

Key Responsibilities
Respond professionally and timely to clients regarding multiple products offering such as Payroll, Time and Labor management & HR.




Provide our clients with knowledge on Human Resources, Payroll, Time and Attendance, Trouble Shooting and Security Management.
Act as an internal expert for the employees for Comprehensive Services
Responds to & resolves all incoming telephone calls and/or email inquiries from clients; delivering the highest level of customer service within expected timelines
Document all inquiries into our CRM solution (Siebel).
Clearly communicate and educate employees on processes and procedures utilizing our knowledge base.
Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider.
Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
Learns, understands, maintains and contributes to internal support processes.
Proactive

📌 Bilingual Customer Service Representative (Pune)
🏢 ADP
📍 Pune