Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Position : Manager- Service Quality
Division : BPO
Experience : 8-13 years of relevant experience in Quality
Job Role:
Responsible for creating a learning environment across the organization.




Manage and implement quality methodologies such as six sigma, Lean & COPC, at least three years in BPM sector
Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality
Proactive management of identifying trends, producing root cause analysis and providing solutions
Innovate and improve processes
Develop and implement training & development process for all employees including current recruits.
Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programs.
Managing relationship with vendors such as external trainers, training institutes, e-learning companies.
Liase with cross-f

📌 Quality Manager (Bengaluru)
🏢 Firstsource
📍 Bengaluru