Luxe by Kan is looking for an experienced Customer Service Executive who is confident, articulate and takes complete ownership of customer queries from start to resolution.

What we’re looking for:
Minimum 2 years of customer service experience — e-commerce/D2C preferred
Excellent spoken and written English
Extremely confident and professional on calls and WhatsApp
Solid problem-solving and communication skills
High ownership — you don’t wait to be told what to follow up on
Ability to handle difficult customers calmly and professionally
Strong attention to detail and follow-through
Comfortable coordinating with logistics, operations and other teams
Good understanding of Google Sheets and basic systems

The role:
Handle customer queries across WhatsApp, calls and email
Manage order, delivery, payment,



product and return-related queries
Proactively follow up until issues are completely resolved
Coordinate internally to resolve customer concerns
Maintain accurate customer/order records
Ensure every customer receives a smooth, premium experience
? Full-time | Work From Office | Delhi
Experience: 2+ years
If you are someone who communicates exceptionally well, thinks independently and genuinely takes ownership of your work, we’d like to hear from you.

Apply with your CV + a brief introduction about yourself.

Please apply only if you meet the experience and communication requirements.

📌 Customer Service Executive (New Delhi)
🏢 Luxe By Kan
📍 New Delhi