Tripovo is a quick growing B2B travel booking platform designed specifically for travel agencies, tour operators, and OTAs to simplify global inventory distribution. Tripovo provides instant access to global flights, hotels and attractions in one unified platform.
Job Summary
We are recruiting for proactive and skilled Operations Executive to manage travel bookings fulfillment, supplier coordination and customer support. In this role, you will ensure seamless processing of flight and hotel bookings, resolve operational escalations, and manage relationships with external travel suppliers and platform users.
Key Responsibilities
Bookings & Fulfillment: Manage the end-to-end processing of B2B travel bookings (flights, hotels, and tour packages) across internal systems and supplier APIs.
Vendor & Supplier Coordination: Maintain case-to-case communication with suppliers to ensure that the bookings are timely confirmed and accurately fulfilled.
Issue & Escalation Resolution: Serve as the first point of escalation for booking modifications, cancellations, refunds and on-ground issues.
Quality Assurance & Auditing: Assist to reconcile booking records and supplier invoices to maintain data accuracy, minimize error rates, and prevent leakage.
Partner & Client Support: Assist B2B agency clients both before and after booking, inquiries, special travel requests, and post-booking operational support.
Requirements & Qualifications
Work Schedule & Flexibility: Willingness and flexibility to work in rotating shifts across all days of the week, including weekends and public holidays. Work schedule is 5 days per week with 2 rolling days off.
Experience: 2–3 years in operations, reservations, or fulfillment within the travel industry (OTA, DMC or travel agency).
Industry Knowledge: Understanding of B2B travel booking flows, hotel/airline reservation systems, and GDS or OTA platforms.
Communication: Excellent written, verbal communication and negotiation skills.
Education: Bachelor’s
📌 Operations Executive (Pune)
🏢 Tripovo
📍 Pune