Job Title: L2 Support Engineer

Experience: 2+ Years

Location: Hyderabad

Job Summary

P99soft is looking for a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate will have hands-on experience in end-user support, IT service management, and troubleshooting across hardware, software, and network environments.

Role Responsibilities

Provide end-user support for hardware, software, and IT services.
Install, configure, and troubleshoot operating systems and client applications (Windows,
macOS, Office 365, Microsoft Endpoint Manager).
Use ServiceNow (or similar ITSM tools) to log, track, and update incidents, service requests,
and changes.
Follow standard ITIL processes for incident, request, change, and asset management.
Assist in deployment and support of local and global IT projects as required.
Support procurement, inventory tracking, and lifecycle management of IT assets.
Provide remote support for work-from-home users.
Escalate unresolved or complex issues to appropriate L3/engineering teams.
Maintain accurate documentation of issues,



resolutions, and knowledge base articles.
Report to the Site IT Manager.

Qualifications

2+ years of experience in IT support or similar role.
Hands-on experience with ServiceNow (incident, request, change modules).
Basic experience with Windows Server and virtualization (VMware/vSphere).
Understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, SMTP).
Familiarity with file sharing protocols (NFS, CIFS); NetApp experience is a plus.
Experience supporting end-user devices (desktops, laptops, Macs) and collaboration tools
(Office 365, Zoom, Slack, Google Drive, VPN clients).
Good troubleshooting and problem-solving skills.
Effective written and verbal communication skills.
Ability to work in a team-oriented, customer-focused environment.
Willingness to learn and grow in IT support technologies.

Advantages: -

Competitive salary and performance-based bonuses.
Comprehensive health insurance.

📌 Support Engineer (Hyderabad)
🏢 P99soft
📍 Hyderabad