Primary DetailsTime Type: Full timeWorker Type: EmployeeTo process the settlement of insurance claims in compliance to the Company’s policy and guidelines.Primary Responsibilities

Strategy and Planning
Nil
Policy, Process and Procedures
Maintaining current knowledge of insurance guidelines and policy changes and modifications
Environmental Awareness/Customer Focus
Maintain positive relationships with the insured, agents, service providers and other internal counterparts
Respond to requests in accordance with service standards
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
Technical Performance
Receiving, recording and processing all incoming insurance claims
Interpreting basic policy coverage's and determining if coverage's apply to claims submitted, escalating issues as needed
Setting reserves and settling claims in the most cost effective manner and ensuring timely issuance of disbursements
Identifying suspicious or potentially fraudulent claims, notifying supervisor,



arranging investigation and briefing solicitors if further action is to be taken
People Management
Nil Preferred Competencies/Skills
Good communication and interpersonal skills
Sound PC skills with fast and accurate typing
Able to work independently and ensure quality service standard provided Preferred Education Specifics
Tertiary education Preferred Experience
Minimum 3+ years’ experience in insurance services Preferred Licenses/Certifications
Professional qualification in insurance or related disciplines Preferred Knowledge
Basic claims knowledge and understanding of insurance QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are

📌 Claims Associate (Mumbai)
🏢 Qbe Insurance
📍 Mumbai