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Cruelty Response Assistant in Mumbai | PETA India

PETA India

full time? Mumbai, Maharashtraentry levelCompetitive

PETA India

PETA India works to protect animals from cruelty and neglect across the country. The organisation takes up cases of violence against animals, works with police and local authorities to see the law applied, and supports people who want to help animals in their own neighbourhoods. Its teams handle complaints from the public every day, from injured community animals to conflicts in housing colonies over animal feeding. Much of this work depends on quick, careful coordination between complainants, volunteers and law enforcement. This role sits within PETA India's Cruelty Response Team, which handles cases involving crimes against animals.

Role

The Cruelty Response Assistant supports the Cruelty Response Team in taking in, tracking and resolving cruelty cases reported by the public. You will speak with complainants, bring in the right people to act, and make sure every case is properly recorded from the first call to its resolution.



The work is a mix of urgent coordination and steady desk work, and it suits someone who stays calm and organised while dealing with difficult situations. This position is based in Mumbai (preferred) or Delhi, mostly on weekdays with evening and weekend cover on a rota system, and reports to the Lead Cruelty Response Coordinator.

Responsibilities

Respond to assigned cruelty case calls and complaints received by email or social media, quickly and effectively
Answer common cruelty case complaints using form letters and other means that help complainants
Coordinate urgently with police, local animal protection organisations, volunteers, District SPCAs, State Animal Welfare Boards and other stakeholders as each case needs
File complaints and follow up on issues involving community animal feeding and conflicts in housing colonies
Assist the public in approved ways in matters of cruelty to animals
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📌 Cruelty Response Assistant in Mumbai | PETA India
🏢 aikyam jobs
📍 Mumbai