19 Aug
|
thecxguru
|
India
Position Overview
We are looking for a Training & Student Operations Coordinator who will be responsible for managing the complete learner journey — from lead follow-up and enrollment to training coordination, payment collection, completion, certification, and post-training engagement.
The role requires strong communication skill, follow-up, coordination, and ownership skills. The person will work closely with prospective learners, enrolled students, trainers, and management to ensure a smooth and skilled training experience.
Key Responsibilities1. Lead Management & Follow-up
Manage incoming leads from multiple sources, including:
Company website , LinkedIn, Employee/student references, Other marketing and referral channels
Contact new leads promptly and understand their requirements.
Maintain regular follow-ups with prospects.
Keep lead status and next follow-up dates updated.
Categorize leads based on their interest and conversion potential.
2. Lead Qualification & Counselling
Understand the candidate's professional background, experience, career goals,
and learning requirements.
Explain relevant training programs, duration, curriculum, fees, schedule, and learning approach.
Identify suitable programs based on the candidate's requirements.
Handle common questions and objections professionally.
Coordinate demo or counselling sessions wherever required.
3. Enrollment & Onboarding
Follow up with interested candidates until enrollment is completed.
Share onboarding instructions and required information.
Collect necessary learner details and documents.
Enroll learners into the appropriate training batch.
Ensure the learner receives all required access, communication, and joining information.
4. Training Schedule & Batch Coordination
Prepare and share training schedules with enrolled learners.
Maintain batch-wise learner information.
Coordinate with trainers regarding upcoming sessions.
Provide advance heads-up to trainers regarding planned sessions, batch streng
📌 Training & Student Operations Coordinator (India)
🏢 thecxguru
📍 India