Chief Operating Officer - Job Description
Role summary:
The Chief Operating Officer will be responsible for the day-to-day leadership of SunAct Cancer Institute, ensuring effective, compliant, and patient-centric delivery of clinical care and clinical trials.
This role requires a high-impact healthcare leader capable of scaling hospital operations, streamlining clinical workflows, optimizing capacity utilization, and ensuring strict adherence to NABH/JCI standards.

Job Description:
• Oversee end-to-end hospital and institute operations, including IPD/OPD services, diagnostics, and specialty clinics
• Establish and monitor KPIs for bed utilization, turnaround times, and patient satisfaction
• Partner with the CEO to drive revenue growth and manage operational expenditure
• Identify and drive operational efficiency and cost-optimization initiatives
• Ensure compliance with NABH/NABL, biosafety, and applicable statutory requirements
• Lead expansion plans, facility upgrades, and the procurement/commissioning of advanced oncology technology
• Foster a culture of accountability,



patient safety, and continuous improvement across teams
• Drive digital transformation and process standardization across the institute
• Build, mentor, and retain high-performing teams across operations, nursing administration, front-office, and allied health services
Criteria:
• MBA/MHA or equivalent postgraduate qualification
• Medical background (MBBS/MD) with management training is a plus
• 10 to 15 years of healthcare operations leadership experience
• At least 5 years in a senior leadership role
• Prior experience in oncology or specialty healthcare institutions strongly preferred
• In-depth knowledge of NABH standards, AERB guidelines, and statutory compliances
• Proven track record in P&L; ownership, budgeting, and operational KPI management
• Ability to work across clinicians, researchers, administrators, and Board members
• Strong crisis management, problem-solving, and change manageme

📌 Chief Operating Officer (Thane)
🏢 SUNACT Cancer Institute
📍 Thane