SERVICE REQUEST CATALOGUE MANAGER

We are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only.

Key Responsibilities:
Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Management
Responsible for requirement gathering for addition/modification of a SR on the SR catalog.
Responsible to perform analysis on the SR that has been requested for decommissioning.
Responsible to perform functional testing and liaise with key contact person for conducting UAT
Responsible to provide the progress update on the SR catalog requests to service request catalog manager
Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended
Training material preparation updates and version control
Testing the workflows, approvals, Task Assignments, SLA, Notifications
Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role)
Training the business users,



IT Users and fulfillment groups on the newly added SRs
Maintaining information about services and service offerings contained in the active service catalog.
Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal.
Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Management
Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue
Decision on the addition/retirement to the Service Catalogue (through Change Management Process)
Modification/Update to the Catalogue Design (through Change Management Process)
Modification/Update to the Catalogue in ITSM Tool(through Change Management Process)

Qualifications/Skills:
Very robust Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Coordination, ne

📌 Service request catalogue manager (Noida)
🏢 HCLTech
📍 Noida