10040

· To manage the valuations, technical audit and setting up standard
processes and monitor the technical evaluation in the location/branch.

Core Responsibilities:

o Ensure that the NPA's are kept at minimum trigger levels and identify and
recommend appropriate legal actions for stress contracts

o Manage portfolio movement and control loss for the specific product in the
assigned region while ensuring that roll forward rates to higher buckets are
kept within defined parameters

o Analyse & maintain zero delinquency within required parameters / policies and
systems while dealing with delinquent customers, publish MIS and review daily
collections, pending cases and expected delinquency

o Take adequate steps to ensure receipt of payments and recovery of bad debts
while monitoring legal proceedings with in house & external legal
team/advocates.

o Provide effective interdepartmental communication with operations, credit and
sales by identifying negative areas and negative profiles., developing systems




that meet the local requirements and identifying correct channel partners in
synch with the TATA Capital philosophy

o Ensure customer satisfaction through quick resolution of customer issues and
complaints and by visiting high value/ strategic customers

o Facilitate competition mapping and market trends by collating information from
the market to suggest changes

o Ensure that all the in-house officers / agencies in the location perform as
per defined SLA while reducing costs incurred through vendors

o Manage productivity by fixing productivity parameters for DMA / Agencies /
collection executives monitoring performance against set parameters and daily
review of collection managers and monthly review of collection officers.

o Lead and supervise the collections team for the implementation of a recovery
agenda through appropriate training, motivation and deployment strategies

o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and
proced

📌 Area Technical Manager (India)
🏢 Tata Capital
📍 India