Operations Manager with extensive experience in BFSI operations, AML, KYC/CDD, Due Diligence, Transaction Monitoring, Risk & Compliance, and BPO service delivery. Proven expertise in team leadership, process improvement, stakeholder management, regulatory compliance, and operational excellence.

Experienced Operations Manager with a strong background in Banking, Financial Services & Insurance (BFSI), Anti-Money Laundering (AML), Know Your Customer (KYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and BPO operations. Skilled in managing large teams, driving productivity, ensuring regulatory compliance, improving quality metrics, handling client relationships, and leading process transformation initiatives. Demonstrated success in achieving operational targets, reducing risks, enhancing customer experience, and delivering business outcomes in quick-paced environments.
Key Skills
AML & KYC Operations
CDD / EDD Review
Transaction Monitoring
Financial Crime Compliance




Risk Management
Team Leadership & People Management
Client & Stakeholder Management
Process Improvement (Lean/Six Sigma)
Quality Assurance & Audit Readiness
SLA/KPI Management
Regulatory Compliance
BPO Operations Management

Responsibilities
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Manage budget to align with goals of business

Qualifications

3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business

📌 Operations Manager (Mumbai)
🏢 TP
📍 Mumbai