Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a hungry, humble, and honest leader with a passion for elevating customer support through technical proficiency and team mentorship? If so, you'll thrive in our dynamic environment at Nutanix, where you will lead a talented team of System Reliability Engineers, driving innovation and excellence while collaborating with a supportive leadership team dedicated to your qualified growth and the success of our customers.

About The Team

The Senior Manager, Worldwide Support role will be part of Nutanix's Global Technical Support organization, which is home to a dedicated team of over 300 System Reliability Engineers. This team operates with a strong emphasis on collaboration, innovation, and continuous improvement, fostering a culture that values being hungry, humble, and honest with heart. Their mission is to provide exceptional high-end, enterprise-level assistance to customers and partners, ensuring rapid issue identification and resolution while driving technical proficiency and customer service excellence.





You will report to the Senior Director of Worldwide Support, who maintains a supportive leadership style that prioritizes professional growth and customer success. This hybrid role allows for a mix of remote and in-office work, with team members expected to be in the office a few days a week to enhance collaboration and team synergy.

There are no required travel commitments for this position, ensuring that the focus remains on leading the team and providing exceptional support without the need for frequent off-site engagements.

Your Role

Lead and mentor a team of System Reliability Engineers (SREs) to deliver high-end technical support to customers and partners.
Drive technical proficiency and customer service excellence through effective staff management, including scheduling and performance evaluations.
Identify, track, and resolve critical customer issues, collaborating with cross-functional t

📌 Sr Manager, Worldwide Support (Bengaluru)
🏢 Nutanix
📍 Bengaluru