Job Title: Senior Operations Manager
Department: Operations
Reports To: CEO / COO / Managing Director
Location: Thane
Employment Type: Full time
Job Summary
We are looking for an experienced and results-driven Senior Operations Manager to oversee the end-to-end operations of our pathology and diagnostic business.
The role will be responsible for ensuring efficient functioning of laboratories, sample collection centers, home-collection services, logistics, customer support, and operational teams. The Senior Operations Manager will work closely with Pathologists, Laboratory Managers, Sales, Finance, HR, and senior management to deliver high-quality diagnostic services while maintaining strong turnaround times, compliance, customer satisfaction, and profitability.
Key Responsibilities1. End-to-End Operations
Manage daily operations across pathology laboratories, collection centers, and home sample collection services.
Ensure smooth coordination between sample collection, transportation, processing, reporting, and report delivery.




Develop and implement effective SOPs and operational workflows.
Identify operational bottlenecks and implement corrective actions.
Ensure optimum utilization of manpower, equipment, facilities, and other resources.
2. Laboratory & Sample Operations
Monitor the complete sample journey from registration and collection to processing and final reporting.
Ensure proper sample identification, labeling, storage, transportation, and handling.
Monitor sample rejection, repeat testing, delays, and other operational issues.
Coordinate with laboratory teams to maintain agreed Turnaround Time (TAT).
Ensure appropriate escalation and resolution of critical operational issues.
3. Quality & Compliance
Work closely with Pathologists and Quality teams to maintain high standards of diagnostic operations.
Ensure adherence to applicable healthcare, laboratory, safety, and data-privacy requirements.
Support implementation and maintenance of quality-management syste

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