Job description

Candidates must be currently based in Bangalore; outstation profiles will not be screened

Company Description
eShipz is a growing logistics automation platform that empowers brands to optimize their shipping processes and enhance post-purchase customer experiences. The platform provides seamless solutions such as multi-carrier integrations, automated shipping labels, real-time tracking, NDR management, and analytics tools. With over 350 businesses from eCommerce and enterprises trusting eShipz, the company is committed to simplifying logistics and offering reliable customer support. Explore advanced shipping automation at www.eshipz.com.

Overview:
The Customer Support Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from the suite of products.

Responsibilities:
Overlook entire operations and team




Handling & closing all operational queries on calls & emails as per SLA
Handling escalations on calls and emails
Tackle all technical & non-technical hurdles/obstacles in ops by bringing to the notice of seniors
Increase the quality of customer service and efficiency in operations
Ensure to streamline operations with proactive measures
Responsible for sharing daily, monthly, yearly performance reports of operations
Setting operational short term and long-term goals.

Qualifications

Language preferred English, Kannada & Hindi
0-1 years of relevant work experience in a customer-facing role out of which the majority in Customer support.
Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
Very Solid written and verbal presentation/communication skills (ESSENTIAL)

📌 Associate /Executive (0)SAAS - CUSTOMER SUPPORT (Bengaluru)
🏢 eShipz
📍 Bengaluru