Eagle Mobility is a fast-growing, cloud-native mobility technology platform. We build the high-concurrency backend infrastructure, real-time dispatch algorithms, and intelligent routing systems that power leading transportation applications across India, including RedTaxi — Tamil Nadu’s premier ride-hailing platform. Our engineering ecosystem handles millions of real-time data points, connecting thousands of drivers and riders daily. As we scale our product portfolio, we are strengthening our support and incident management function and looking for Application Support Engineers who can be the trusted first point of contact for our internal teams.

The Role
We are seeking Application Support Engineers to act as the bridge between our internal customers, stakeholders, and product teams. You will listen to and understand reported issues, log and track them as incident tickets in Jira, analyse them to establish impact and probable cause, and work closely with product owners to identify the underlying issue and drive it to resolution.



The ideal candidate combines sharp analytical thinking with transparent, empathetic communication and a strong sense of ownership over every incident until closure.

Key Responsibilities
Issue Intake: Engage with internal customers and stakeholders to understand reported issues, ask the right clarifying questions, and capture complete, accurate details including steps to reproduce.
Incident Ticketing: Create and maintain well-structured incident tickets in Jira with appropriate priority, severity, business impact, and supporting evidence such as screenshots and logs.
Issue Analysis: Analyse application behaviour, data, and logs to triage issues — distinguishing user errors, data or configuration problems, and genuine product defects.
Product Owner Collaboration: Work closely with product owners and engineering teams to identify the underlying issue, agree on ownership, and follow through to resolution.
Communication & Follow-up: Keep reporters an

📌 Application Support Engineer (Coimbatore)
🏢 REDTAXI
📍 Coimbatore