Job Description:

Job Description: Production Operations Specialist (Salesforce Commerce & OMS)

Role Overview

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‑quality Production Support. The ideal candidate excels at navigating complex cross‑system issues, driving end‑to‑end ownership, and partnering with internal and external teams to ensure timely resolution.

Key Responsibilities

Provide day-to-day Production Operations support for Salesforce Commerce Cloud and related e-commerce systems. Analyze complex cross-system issues involving SFCC, OMS, payment, inventory, fulfillment, integration layers, and downstream applications. Investigate production incidents, identify root causes, and propose actionable, solution-oriented recommendations. Monitor order flows, transaction failures, job failures, integration errors, and operational exceptions. Collaborate closely with engineering, product, business, client,



and third-party teams to accelerate issue resolution. Own incidents from identification through resolution, ensuring proper tracking, documentation, communication, and closure. Provide clear and structured updates to stakeholders with full context, impact, current status, next steps, and expected resolution path. Maintain rigorous documentation of investigations, recurring issues, SOPs, known errors, and resolution steps. Support incident triage, prioritization, escalation, and coordination during critical production events. Identify operational risks, recurring patterns, and improvement opportunities to enhance system stability and support efficiency. Work independently with strong judgement, prioritization, and ownership in high-pressure environments.

Client Expectations for the ProdOps Role

Act as a dependable and professional point of contact for production support issues.
Demonstrate robust end-to-end owne

📌 Business Analyst (India)
🏢 Dentsu Global Services
📍 India