Job Description - Operations Analyst

Experience: 2 – 4 Years

Location: Mohali / Kochi / Hyderabad

Role Overview

The Tier 1 Operations Analyst is a core member of FMG operations team a globally distributed team that keeps the engine of our customer’s supply chain running 24x7. Working within a small pod of 3-4 people, the role will process end-to-end Procure-to-Pay (P2P) transactions on the tech platform, ensuring accuracy, speed, and consistency across markets. This is a hands-on operational role, ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.

Key Responsibilities

Transaction Processing

Execute end-to-end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
Process purchase orders, order confirmations, invoice matching, goods receipts, and payment processing within defined SLAs
Handle happy-path transactions and resolve minor exceptions (e.g. price variances within threshold, data corrections) without escalation




Exception Identification & Escalation

Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with explicit documentation of the issue, actions taken, and recommended resolution
Categorise and log exceptions accurately to support root cause analysis and continuous improvement
Shift Handoff & Continuity

Participate in structured shift handoffs, documenting open items, in-progress work, and context notes for the incoming pod
Ensure seamless 24x7 operational continuity across global time zones with zero dropped tasks
Data Quality & Compliance

Maintain high data accuracy across all transactions processed on the tech platform
Adhere to FMG’s data governance standards and customer compliance requirements
Flag data quality issues or system anomalies to the Team Lead promptly
Performance & Reporting

Meet individual and pod-level KPIs including transaction volumes, accuracy rates, cycle times,

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