Position Purpose:
Resource hired through this job description will be joining the Plan and Knowledge Management Services Team (PKMS), responsible for managing and supporting functional/APS support of the tools like – Jira/Confluence/Jira Align etc. Providing day-to-day user support and fixing production issues concerning the tools as well as driving the evolution of the services to improve user experience through new services offering improved platform stability, performance, and architecture design.
The position requires working in a virtual team and international environment and is multidisciplinary in nature. It involves coordination with other locations and divisions of BNP Paribas as necessary. It is important that the candidate should have strong Jira and Confluence administration skills along with high analytical skills and attention to details.

Responsibilities:
Direct Responsibilities
· Handling team and working knowledge on Atlassian Jira, Confluence and Jira Align set-up & configuration (Installation, security, administration, plug-in’s, JIRA Rest API’s knowledge)




· Responsible for day-to-day team guidance and the successful delivery of specific project outcomes.
· Motivating team members, removing technical roadblocks, and ensuring that work meets the required quality standards.
· Make sure production services are up and running properly
· Make sure production services are set up and managed properly through DR, HA, monitoring and alerting, etc.
· Managing priority between multiple projects and collaboration between stakeholders.
· Actively engage with users and stakeholders to gather requirements and identify opportunities to improve our services or for recent service offerings

Contributing Responsibilities

· Strong experience with Java/Web architecture (esp. Apache Web server and Tomcat Application server).
· Expert experience with Atlassian products Jira, Confluence, Jira Align (Data center & Cloud).
· Good experience in architecture design, configura

📌 Jira/Confluence Subject Matter Expert (Mumbai)
🏢 BNP Paribas
📍 Mumbai