JOB TITLE: Telecaller cum Counsellor — MBBS Abroad Student Admission
Department: Admissions & Student Counselling
Reporting To: Head of Admissions / Senior Counsellor
Employment Type: Full time
Experience: 0-3 Years (Freshers with good communication welcome)
Education: Any Graduate; Science/PCB background preferred

ROLE SUMMARY

You will be the first point of contact for students and parents enquiring about MBBS admission in foreign universities (Russia, Kazakhstan, Georgia, Kyrgyzstan Uzbekistan, Philippines, etc.). Your job is to call leads, counsel them, and convert them into successful enrollments.

KEY RESPONSIBILITIES
- Telecalling & Lead Management_
- Make 80-100 outbound calls daily from the CRM database
- Introduce MBBS abroad programs and available university options
- Qualify leads based on NEET score, academic profile, and budget
- Update all call outcomes in CRM on the same day
- Student Counselling_
- Counsel students on eligibility criteria — NEET qualification, 50% in PCB, age limit
- Explain course duration, fee structure, university rankings, hostel,



and living costs
- Guide on MCI/NMC screening exam, license recognition, and medium of instruction
- Help shortlist universities based on student profile, budget, and country preference
- Conduct counselling sessions in person, on call, or via video
- Admission & Documentation_
- Guide on required documents: marksheets, NEET scorecard, passport, photos, etc.
- Coordinate with the processing team for timely document submission
- Assist with visa guidance and pre-departure orientation coordination
- Targets & Reporting_
- Generate walk-in appointments and webinar registrations
- Prepare daily call reports and weekly conversion summaries
- Attend education fairs, school/college visits, and seminars when required

REQUIRED SKILLS
- Excellent communication in Hindi and English (mandatory)
- Strong persuasion and objection-handling ability
- Empathetic, student-first approach
- Target-driven and self-motiva

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