SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.:
- Provide technical support for SOTI’s software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience
- Provide technical support for SOTI’s software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience





Communication Skills
- Good communication, documentation, and soft skills
o Linear and logical approach towards the issue
o Strong problem-solving abilities, solid team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
o Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives
o Ability to communicate technical issues clearly in person, on the telephone, and in written documents
o Strong customer focus and ability to manage client expectations
o Excellent communicator and must show resourcefulness in providing timely and effective solution

Technical Competency

Minimum experience of 4-7 years with good exposure in customer handling different software products.
Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers)

SOTI does not charge any fees

📌 Technical Support Specialist Level 3 (Gurugram)
🏢 SOTI
📍 Gurugram