Job Title: Team Lead - Quality Assurance (International Voice Process)

Location: Hyderabad, Telangana

Company: Harmony United Medsolutions Pvt. Ltd

About us:
Position Overview:
A Quality Assurance Manager is responsible for overseeing the quality assurance processes within an organization, ensuring that products and services meet established standards and customer expectations. This role involves leading a team of quality assurance analysts, developing and implementing QA strategies, and collaborating with other departments to maintain high-quality standards across the organization.

Responsibilities:
- Manage and mentor a team of QA analysts, providing guidance and support to ensure their growth and effectiveness.
- Define and track quality metrics, such as defect rates, test coverage, and customer satisfaction, to gauge the effectiveness of QA efforts.
- Generate detailed reports on QA findings, highlighting trends, patterns, and areas requiring attention.
- Develop, implement, and maintain QA processes, policies, and procedures to ensure that services meet quality standards.




- Assess the quality of customer service provided by the support team, identifying strengths and areas for improvement.
- Stay up-to-date with industry best practices and emerging trends in customer support and quality assurance.
- Participate in cross-functional meetings and projects to drive initiatives that improve customer support quality and efficiency.

Qualification:
- At least 5 years of international voice experience including at least 2 years of experience in international voice calling quality assurance.
- At least 2 years of experience as a manager or team lead.
- Extensive experience in quality assurance, with a proven track record of leading and managing QA teams.
- Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
- Solid analytical and problem-solving abilities, with a keen eye for detail.
- Proficiency in Microsoft Office

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