Customer Support Representative - Voice Process

Location: Thane, Maharashtra

Job Type: Full-Time | Work from Office
Industry: BPO / Customer Service / Call Center

Key Responsibilities
- Handle inbound customer calls and respond to customer queries professionally.
- Understand customer concerns and provide appropriate resolutions.
- Maintain a positive, empathetic, and skilled attitude toward customers.
- Follow standard operating procedures and escalation guidelines.
- Accurately record customer interactions and update relevant systems.
- Meet quality, productivity, customer satisfaction, and service-level targets.
- Maintain good knowledge of the company's products and services.
- Escalate complex issues to the appropriate department when required.

Requirements:
- HSC / 12th Pass or Graduate.
- Freshers are welcome to apply; prior customer service or BPO experience is an advantage.
- Excellent verbal communication skills.




- Good command of English; knowledge of Hindi and Marathi is an advantage.
- Basic computer knowledge and typing skills.
- Strong listening, problem-solving, and interpersonal skills.
- Customer-focused attitude with the ability to handle different types of customers.
- Willingness to work in rotational shifts and rotational weekly offs.

Shift & Work Schedule
- Work from Office - Thane
- Rotational shifts as per business requirements

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Flexible schedule

Ability to commute/relocate:
- Thane, Maharashtra (Thane, Thane District): Reliably commute or planning to relocate before starting work (preferred)

Experience:
- Call centre: 2 years (required)

Work Location: In person

📌 Customer Support Representative (Thane)
🏢 ZTEKIN SERVICES PRIVATE
📍 Thane