Job Title: MIS & CRM Executive

Experience: 1-5 Years

Qualification: Graduate (B.Com/BBA/BCA/B.Sc. or equivalent)

Job Summary

Key Responsibilities:
- Prepare daily, weekly, and monthly MIS reports for Sales, Service, and Management.
- Manage and maintain Salesforce CRM, ensuring accurate customer, dealer, lead, and prospect records.
- Track the complete lead lifecycle from inquiry to order closure.
- Monitor sales pipeline, follow-up status, quotations, and order updates through CRM.
- Generate dashboards and performance reports using Advanced Excel and Salesforce.
- Ensure timely updating of customer interactions, visit reports, follow-ups, and sales activities in CRM.
- Coordinate with Sales, Service, Operations, and Management teams to ensure data accuracy and process compliance.
- Analyze sales trends, customer data, and business performance to support decision-making.
- Identify duplicate or incomplete records and maintain CRM data hygiene.
- Support management with customized reports, presentations, and business analytics.
- Assist in CRM process improvements,



user support, and adoption across departments.

Required Skills:
- Proficiency in Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, IF formulas, Power Query, Dashboards).
- Hands-on experience with Salesforce CRM.
- Strong understanding of CRM processes, lead management, and sales pipeline tracking.
- Excellent analytical, reporting, and problem-solving skills.
- High attention to detail and data accuracy.
- Good communication and coordination skills.
- Ability to manage multiple reports and deadlines efficiently.

Preferred:
- Experience in Manufacturing, Engineering, Capital Equipment, or Industrial Products.
- Experience in the Diesel Generator (DG), Power Backup, Electrical, or EPC industry will be an added advantage.
- Knowledge of sales operations, dealer management, and customer lifecycle management.

Key Performance Indicators (KPIs)
- CRM data accuracy and completeness.
- Timely

📌 Mis and CRM Executive (Ahmedabad)
🏢 Supernova Engineers
📍 Ahmedabad