Key Responsibilities:
- Greet and assist patients and visitors in a professional and friendly manner
- Handle cash, card, and insurance-related payments accurately
- Issue receipts, invoices, and maintain daily transaction records
- Register patient information and update records in the system
- Answer phone calls and respond to customer inquiries efficiently
- Schedule and confirm patient appointments
- Coordinate with doctors, nurses, and administrative staff for smooth patient flow
- Resolve patient concerns and provide excellent customer service
- Ensure confidentiality of patient and payment information
- Maintain cleanliness and organization of the reception and cashier area
- Prepare daily cash reports and balance the cash drawer at the end of the shift
- Follow medical centre policies, procedures, and customer service standards
- Assist walk-in patients with directions, forms, and general information




- Monitor waiting areas and support a positive patient experience
- Work efficiently during operations and manage front-desk activities smoothly
- Coordinate directly with the Chartered Accountant regarding financial documents, reports, and accounting-related tasks

Requirements:
- Qualification: Diploma or any Bachelor's Degree.
- Technical Skills: Basic knowledge of MS Office, billing systems, cash handling, and accounting procedures is preferred.
- Soft Skills: Good communication, customer service, organizational, and multitasking skills.

Q Care Medical Centre

Ground Floor Muthiamma complex III,

St.Mary’s Forane Church Building.

Kuravilangadu, Kottayam,

Kerala-686633

Mobile:+918086667474

Job Types: Full time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (Kottayam)
🏢 Q Care Medical Centre
📍 Kottayam