What success looks like in this role:
Job Title: MIM, Problem, Change Management Advisor - Associate Principal Service Management
Location: Bangalore
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.
Position Overview:
Oversees,



facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.

Key Responsibilities
Major Incident Management
Provide command-and-control leadership during major incidents to ensure rapid service restoration and minimal business impact
Lead and facilitate major incident bridge calls, driving coordination, accountability, and clear direction across resolver teams
Own end-to-end incident governance, including impact validation, escalation management, and decision-making
Coordinate cross-functional technical teams to drive timely resolution of incidents
Deliver clear, timely, and audience-appropriat

📌 MIM, Problem, Change Management Advisor (Bengaluru)
🏢 Unisys
📍 Bengaluru