TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience Range: 4 -8 Yrs

What we are looking for

Must Have

1. Incident Response Management:
- Take full responsibility for managing and coordinating the response to major incidents to minimize the impact on business operations.
- Lead and direct all activities during the major incident, including engaging appropriate resources, ensuring effective communication, and maintaining a sense of urgency.
- Ensure root cause analysis (RCA) is conducted post-incident to identify the underlying cause and create an action plan to prevent recurrence.

2. Communication and Stakeholder Engagement:
- Serve as the primary point of contact for major incidents, providing transparent, timely updates to key stakeholders, including executives, technical teams, and business users.
- Manage internal and external communication channels during incidents to keep everyone informed about progress, next steps, and resolutions.




- Conduct post-incident reviews and provide detailed incident reports to senior management.

3. Coordination and Collaboration:
- Facilitate cross-functional collaboration with support teams, service delivery teams, and third-party vendors to resolve incidents as quickly as possible.
- Coordinate with service desk teams to ensure the correct prioritization of incidents and escalation when needed.
- Ensure timely handover of incident resolution activities between teams and shifts.

4. Process Improvement:
- Drive continuous improvement by analyzing incident trends, identifying common issues, and implementing preventive actions to reduce the frequency and impact of major incidents.
- Develop and maintain incident management processes, ensuring they align with ITIL best practices or other industry standards.
- Lead training and awareness programs for staff on incident management best practices.

📌 Tcs Opportunity For Major Incident Management (Indore)
🏢 Tata Consultancy Services
📍 Indore