What You ll Be Doing

As the IT Support Specialist II for our internal IT team, you will work with IT leadership to execute a strategy that enables a simple and delightful IT experience for Betterworks employees. You will collaborate on and implement the technical roadmap for IT processes and services that help Betterworks be its most productive, with a focus on automation, simplification, and enablement. Your partnership with internal customers and vendors will be essential to re-imagining the function of IT and unleashing current ways to work with a globally distributed workforce.
- Serve as the primary Tier 1 escalation point and first responder for IT functions via Slack, our ticketing system, and email - providing real-time coverage during the UK/India/US East Coast overlap window
- Triage and resolve Tier 1 incidents using our incident management tooling, escalating appropriately when an issue requires deeper technical ownership
- Directly own IT support, MDM, and patch management for Betterworks employees, ensuring quality and timely resolution




- Fully own the end-to-end laptop lifecycle working directly alongside our vendor in India
- Maintain up-to-date hardware inventory
- Monitor and identify problem trends, propose proactive and well-researched actions to prevent future occurrences
- Day-to-day administration of Okta, Google Workspace, Slack, and other corporate systems owned by IT
- Manage all aspects of the user account lifecycle, including procedures and administration related to onboarding, offboarding, and role changes, ensuring compliance requirements are met
- Participate in a continuous improvement culture; responsible for documentation, standardization, and improvement involving people, process, technology, and helpdesk support services. Regularly update IT knowledgebase, processes, and procedures as needed
- Participate in a customer service culture; responsible for building relationships with stakeholders and end users across all departments, seek

📌 IT Support Specialist II (Bengaluru)
🏢 BetterWorks
📍 Bengaluru