Role & responsibilities

To build & lead to achieve all the service center target.

Ensuring 5Sservice center and the atmosphere is maintained clean & pleasant.

To conduct QLQD audit and maintain standard sat the SC.

Ensuring customer complaint closure within 48 Hours

Monitor complaint raised through the internal PSF; ensure all the complaints are closed within 48 hours.

Ensure the service team maintains the quality operation from receiving the customer to delivery of the vehicle.

Training the team & ensuring low attrition at workshop.

To conduct promotional activity

Managing all workshop activities including, diagnosing faults, repairs& servicing of vehicles to standard and reception activities and delivery of the customer service process.

Promoting AMC & RS Awareness to all the serviced customers.

Managing &monitoring; the equipment AMC and DIGI related mobiles, printer; WIFI in working condition.

Managing &monitoring; the warranty process & ensure to send the parts every 15 days.

Ensuring7-dayoperation&followstricttiminginworkshop; operation.

Adhere Government norms to maintain workshop by following all the safety measure.

📌 Walk-in || Service Manager (Chennai)
🏢 RAMKAY TVS
📍 Chennai