Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

What would you do We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team. Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.
What are we looking for ]ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:Experience RequiredInbound and Outbound customer service experienceExperience working under pressure




Roles Responsibilities: Handle support/service escalations to/from clientsTransfer calls to the Tier 2 departmentWill track and report system issues as neededStay current with system information, changes and updatesComply with service level agreementsSupport and help on Process documentationComply with the assigned schedule to cover the hours of operationComply with the account KPIsSupport with any other new process at the time the client requires it, if it has been officially included in our range of servicesIn this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture managementYou will be given moderate level instruction on daily work tasks and detailed instructions on current assignmentsThe decisions you make impact your own work and

📌 Business Advisory Analyst-Voice (Gurugram)
🏢 Accenture Solutions
📍 Gurugram