Role & responsibilities
- Monitor and manage ATM uptime by coordinating with IMSC & Field Team to ensure SLA compliance.
- Coordinate with Cash Replenishment Agencies (CRA) for smooth cash loading and evacuation, and resolve operational discrepancies.
- Act as the single point of contact for client banks, manage operational escalations, and build robust client relationships.
- Conduct periodic service review meetings and recommend operational improvements to enhance ATM availability and customer satisfaction.
- Ensure timely invoice submission, track collections, and coordinate with Finance for billing and payment-related issues.
- Support execution of client projects by collaborating with Operations, Vendor Management, and Cash Management teams.

Preferred candidate profile
- Candidate ased in Coimbatore.
- Experience in the ATM Managed Services industry with exposure to ATM operations, client servicing, or field operations.
- Robust stakeholder management and customer relationship skills.
- Good understanding of ATM service delivery and SLA-driven operations.

📌 Relationship Manager (Coimbatore)
🏢 Writer
📍 Coimbatore