The Sales Officer will be responsible for driving showroom sales, providing exceptional customer experience, and achieving revenue targets for the Stanley Studio in Aluva. The role demands a strong flair for consultative selling, an eye for design, and the ability to engage with premium clientele in a sophisticated retail setting.
Key Responsibilities
1. Sales & Business Development
- Achieve monthly and quarterly showroom sales targets.
- Handle walk-in customers with professionalism, product knowledge, and brand-oriented communication.
- Conduct detailed product presentations highlighting design, quality, and lifestyle value.
- Build and maintain relationships with architects, interior designers, and walk-in clients to drive business.
- Proactively generate leads through referrals, client follow-ups, and events.
2. Customer Relationship Management
- Ensure superior customer service and satisfaction through personalized interactions.
- Manage the complete sales cyclefrom enquiry to closure and post-sale follow-up.
- Maintain client database and follow-up on potential opportunities.
- Handle client queries and coordinate with back-end teams for order fulfilment and delivery.
3. Visual Merchandising & Showroom Operations
- Ensure product displays, showroom hygiene, and layout adhere to brand standards.
- Coordinate with the visual merchandising team for product placement and new arrivals.
- Monitor inventory levels and coordinate with the operations team for stock replenishment.
4. Reporting & Coordination
- Submit daily and weekly sales reports to the Showroom Manager.
- Work closely with the design, logistics, and installation teams for seamless customer experience.
- Participate in periodic training sessions to enhance product and brand knowledge.
Desired Candidate Profile
- Education: Graduate / Post Graduate in Business Administration, Marketing, or related discipline.
- Experience: 38 years of experience in premium retail sales (fur