Job Summary

We are seeking a skilled Manager Information Technology: Global Unified Communications and Collaboration to join our Collaboration Services -CAT IT Division.

The preference for this role is to be based out of Bangalore, India.
What you will do

Lead the communications and collaboration services that keep Caterpillar connected worldwide. This role owns a broad service portfolio that supports employees, facilities, dealers, suppliers, manufacturing operations, and customers across the enterprise.

The portfolio includes Voice, Contact Center, Video Conferencing, Digital Signage, and U.S. Cellular Services. Four of the five services have global reach, with Cellular Services focused on the United States.

This is a high visibility leadership role with the opportunity to shape enterprise communication strategy, modernize critical services, lead global initiatives, manage strategic supplier relationships, and develop a solid technical team. The successful candidate will help define how Caterpillar communicates, collaborates, supports customers,



and enables business operations through reliable, secure, and modern communication technologies.
Global Service Portfolio Leadership
- Lead strategy, governance, delivery, and lifecycle management for:
- Global Voice
- Global Contact Center
- Global Video Conferencing
- Global Digital Signage
- U.S. Cellular End Points

Ensure services are reliable, secure, scalable, cost effective, and aligned with business needs.
Strategy and Modernization
- Develop service roadmaps that support enterprise priorities
- Lead modernization efforts across voice, contact center, collaboration, signage, and cellular services
- Advance cloud-based platforms, automation, AI enabled capabilities, and process improvements
- Identify opportunities to simplify operations, reduce risk, and improve user experience
Operational Excellence
- Oversee service reliability, availability, incident response, problem management, and continuous improvemen

📌 Manager Information Technology (Bengaluru)
🏢 Caterpillar
📍 Bengaluru