Responsibilities

You will be responsible for:

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
- Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results - although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common.
- Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
- Progression within this stream reflects increasing depth of professional knowledge, project management capability,



and the ability to influence others.
- A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
- Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
- The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
- Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
We are looking for
- Qualification - Any Graduate
- Atleast 5 years of experience in Shipping Logistics.
- Should have positive communication and presentation skills.

Disclaimer: This job posting has been aggregated from extern

📌 Sr Customer Experience Agent (Gurugram)
🏢 APM Terminals
📍 Gurugram