Senior BA: Retail Banking Contact Centre/CCaaS Transformation (India)

Senior BA: Retail Banking Contact Centre/CCaaS Transformation (India)

19 Aug
|
Central Business Solutions
|
India

19 Aug

Central Business Solutions

India

Must-have Skills Senior BA with Retail Banking Contact Centre, and CCaaS Experience. Has demonstrated expertise in Transformation and Change initiatives, alongside core BA capabilities. End-to-end requirements management and product backlog ownership

Required Candidate profile

Experience with BM/MI (KPI Tracking and reporting.

Valuable-to-have Skills: Familiarity with Conversational AI, ideally with direct experience working on bots and agent escalation scenarios.

📌 Senior BA: Retail Banking Contact Centre/CCaaS Transformation (India)
🏢 Central Business Solutions
📍 India

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