Role Overview

We are seeking a proactive and customer-focused IT Systems Administrator to manage the company's end-user computing setting. This role is responsible for supporting employees, administering endpoint devices, managing Microsoft 365 and Google Workspace users, ensuring endpoint security, monitoring backups, and maintaining a secure and reliable workplace IT environment.

The successful candidate will own the day-to-day operational management of workstations, user accounts, endpoint security, and productivity tools.

Candidates should be comfortable working in the US Shift 5:00 PM to 2:00 AM IST.

Key Responsibilities

End User Support
- Provide Level 2/Level 3 technical support for Windows and macOS users.
- Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
- Resolve incidents within agreed service levels.
- Document solutions and maintain the IT knowledge base.
- Escalate complex infrastructure issues to the Head of IT.

Endpoint Management
- Deploy, configure, and maintain Windows and macOS devices.




- Manage device enrollment and compliance using Microsoft Intune.
- Configure security policies and device configurations.
- Manage operating system upgrades and feature updates.
- Perform workstation imaging and provisioning.
- Maintain hardware inventory and lifecycle records.

Microsoft 365 Administration
- Manage user accounts, groups, and licenses.
- Configure Outlook, Teams, OneDrive, and Office applications.
- Support password resets and Multi-Factor Authentication (MFA).
- Assist users with Microsoft Office applications.

Google Workspace Administration
- Create, modify, and deactivate user accounts.
- Manage Gmail, Google Drive, Calendar, and Groups.
- Configure security settings and user policies.
- Support Google Workspace applications and user issues.
- Manage shared drives and permissions.

Identity & Access Management
- Provision and deprovision employee accounts.
- Assign appropriate permissions based on bu

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